Response and Resolution Strategy Guide

SLA Communicated To Employees

Determine and share a timeframe in which your employees can expect a response from the company: (ie 48 hours, 1-2 business days, etc).

Admin Hierarchy

Outline the process of who will be assigned to which type of reports.

Response Strategy

Determine a process for reviewing feedback internally to drive action & improvement.

If applicable, determine what additional information should be requested and why/next steps to be taken.

Key best practices:

• Acknowledging feedback
• Transparency of next steps
• Clarity around action being taken

Resolution Strategy

Determine an internal admin process for resolving reports:

• Has the information been reviewed internally?
• Will there be action taken in response to this feedback?
• Are you taking steps to address the concern/feedback?
• Where are you noting the action being taken?

Key best practices:

• Share action with reporter to close loop of their feedback
• Denote the action being taken to hold you accountable
• Take continued action as leaders based off feedback
• Ensure you have a set structure for reviewing feedback with leadership
• Share action being taken based off feedback with organization