We are excited to announce a new feature within AllVoices: the ability to change the issue type on a report.
We know how important it is to ensure your data is accurate and clean as you review the types of issues being raised. That said, we built this feature to enable you, as admins, to recategorize a report’s module and issue type, in the case of an employee miscategorizing an issue. With this, you can ensure your data and trends are entirely accurate.
How does it work?
On the "Report Answers" tab on a report, click Edit next to the original issue type. Here, you can adjust the module and sub-issue. The change, as well as the admin who changed it, will be tracked, and you can always see the reporter’s original submission by clicking View Changes.
You can easily reset any changes by clicking Edit > Reset Changes at any time.
As a note, this does not notify the employee, or adjust the information they see in their messaging link. This is simply to help you optimize the data you see in AllVoices, to better help you make data-driven decisions.
We look forward to your feedback on this feature. As always, please let us know if you have any questions!