AllVoices Support Team

  • Total activity 269
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 134

Articles

Recent activity by AllVoices Support Team Recent activity Votes
  • Using the AllVoices Reminders Feature

    The reminders feature prompts the assigned admin on a case to respond to and follow up with a reporter's messages to avoid delays or missed conversations ensuring employees are responded to in a ti...

  • Can I delete a case?

    For accurate record-keeping purposes you are not able to delete cases, however, if you need test cases removed, please reach out to your customer success manager or support@allvoices.co for assista...

  • Do employees have to login to submit a report?

    No, in fact employees do not have the ability to log in. This helps reassure employees of their anonymity when submitting sensitive information.

  • Can a case be assigned to multiple admins?

    A case can only be assigned to one admin so there is someone responsible for that case. A case can be reassigned to another admin, or an admin can tag other admins on a case to collaborate, but onl...

  • Where do I find my new messages?

    You can find your new messages in AllVoices by selecting the "New Messages" filter to the right of the "+ New Case" button and to the left of "New Cases" filter.   You can also see your new messag...

  • Notifications Settings Guide

    Notifications Settings Guide The purpose of this guide is to provide clear instructions on how to manage your AllVoices notifications. Please follow the steps outlined below. Configuration 1. Sign ...

  • How Case Management from AllVoices Works

    What is the Case Management system? The AllVoices Case Management system is completely secure, encrypted and was designed with HR professionals to uniquely suit their needs. Our case management sof...

  • How the AllVoices Reporting Platform Works

    What is the AllVoices Reporting platform? The AllVoices reporting platform is an easy-to-use, anonymous digital platform that allows employees to feel safe in communicating honestly.‍Employees with...

  • Setting Up Routing Rules

    What are routing rules? Routing rules determine who will be notified and granted access to new reports based on report answers. Rules can be customized to notify specific admins depending on issue ...

  • Promoting AllVoices At Your Company

    AllVoices Q+A Your team and our team collaborate and host a presentation about what AllVoices is, and why we built it; employees can ask questions & learn the full scope of the tool (including what...