AllVoices Support Team

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  • How To Report Through AllVoices

      Navigate To Your Company's URL Navigate to your company’s URL on your computer or on your mobile phone, and click the blue button to create your report. You can also report via our app for Slack...

  • AllVoices Integration Guide with Rippling 🔗

    Welcome to the AllVoices integration guide with Rippling. This document provides step-by-step instructions on how to connect AllVoices to Rippling, allowing for seamless onboarding and offboarding ...

  • Associated Cases 💼

    We've broadened the scope of our filtering options on the case listing page, ensuring that every field available in the case forms can now be used as a filter. This enhancement allows for a more r...

  • Response and Resolution Strategy Guide

    SLA Communicated To Employees Determine and share a timeframe in which your employees can expect a response from the company: (ie 48 hours, 1-2 business days, etc). Admin Hierarchy Outline the proc...

  • Smart and Efficient Case Form Automation with Vera ⚙️

    With Vera's integration on case forms, submitting cases have become more intuitive and efficient. Our latest update introduces a smart feature where Vera extracts and fills out necessary fields fro...

  • Case Progress Bar Feature Explained

    At the top of each case there is a progress bar that shows you how the case is progressing.  Assigned Once the case is assigned to an administrator the progress bar will show ‘Assigned.’  In Prog...

  • Case Details Page: What's New

    We have revamped the interface for when you click into a case to make your experience more seamless and intuitive! Along with a new layout for existing features, we've also added a few new exciting...

  • Managing Administrator Access

    AllVoices offers role and rule based access, which determines who has default access to new cases. To manually adjust and manage admin access at the individual case level, use the Manage Access but...

  • Vera | AI FAQ

    Where is AI (Vera) used in AllVoices? Case Summary: Vera quickly summarizes new cases, aiding in swift comprehension for admins and investigators. Future updates will allow real-time summary refres...

  • OKTA SSO Configuration User Guide

    OKTA SSO Configuration User Guide Before you start, please ensure you have the following information handy provided to you by your AllVoices onboarding agent: SSO URL Audience URI (SP Entity ID)  ...