What is a data source?
A data source determines:
- What data your chart uses
- What fields are available
- What filters you can apply
Available Data Sources
Cases
Core case data:
- Status
- Priority
- Investigator
- Intake method
Case Fields
Custom fields:
- Issue type
- Answers to intake questions
Case Actions
Tracks actions taken on cases
Employees
Employee demographic data
Departments
Department-level insights
Historical Metrics
Time-based trends
Important
- You can only use one data source per chart
- Use multiple charts to compare across sources
Aggregations Explained
- Count Distinct → number of unique records
- Average → average value
- Sum → total value