Madyson Kmiec

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  • Managing Your Subscription

    If you purchased AllVoices through our website, use this customer portal to: Manage your subscription Update or review your billing information Update or review your payment method Review or downlo...

  • Login Troubleshooting

    If you’re having trouble logging in or you are not receiving the password reset link, don’t worry. In most cases, this is easy to fix.Follow the steps below to get back into your account.Step 1: Co...

  • Single Sign-On (SSO) Troubleshooting

    This guide helps you diagnose common Single Sign On issues. Most SSO issues can be resolved by:confirming IdP setup and assignmentsvalidating attributesunderstanding role behavior Use the steps bel...

  • HRIS Integration Troubleshooting

    Customers can connect their HRIS integration to AllVoices. Common HRIS systems include: Workday, BambooHR, ADP, UKG, Rippling, Gusto, Namely, Oracle HCM, Paylocity.If you're having any issues with ...

  • Transferring Cases to AllVoices

    Coming from another vendor? Want to bring existing cases into AllVoices?You’re not alone. We’ve helped customers import thousands of historical cases from tools like Navex, Convercent, spreadsheets...

  • Allow Managers to Input Cases with the Enhanced Manager Role 🧑‍💼

    You can now give Managers at your organization the ability to initiate cases within AllVoices. If you would like to enable this enhanced functionality, reach out to your CS rep.   How Enhanced Mana...

  • Investigation Messaging

    AllVoices investigators can now message involved parties directly from the investigation workflow to keep a record of conversation throughout the duration of the investigation, send outcome letters...

  • Customizing Case Priorities, Resolutions, and PI Actions

    New! You can now add custom case actions to better categorize cases according to your organization’s needs.For example: If you would like to differentiate between Case Outcome and Resolution you ca...

  • Our New and Improved Investigations Tool 🔎

    The new step-by-step investigation workflow ensures every investigation is handled with consistent care across your organization, helping you build trust in a fair process.   Throughout the workflo...

  • Microsoft Entra SSO Guide

    Before you start, please ensure you have the following information handy provided to you by your AllVoices onboarding agent: Identifier (Entity ID) Reply URL (Assertion Consumer Service URL)  Sign...