AllVoices now features advanced Benchmarking Analytics that allows you to track various key indicators to help gauge company health and admin performance relative to other AllVoices companies. Note: Benchmark Analytics are only viewable by Owners and Primary Admins.
The graphs detailed below will provide you with up-to-the-minute insight into how your AllVoices admin team is performing compared to other AllVoices companies.
Admin Response Rate By Category
This set of graphs will provide you with insight into how your AllVoices admin team is performing with regard to their case response rate, per AllVoices issue type.
Average Completion Rate by Admin
This set of graphs will provide you with insights into how your individual AllVoices admins’ case closure rate.
Median Response Time
This set of graphs will provide you with median response times per AllVoices category.
Median Resolution Time
This set of graphs will provide you with median resolution times per AllVoices category.
If you have any additional questions, please reach out to your Customer Success Manager or support@allvoices.co.