AllVoices Support Team
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Activity overview
Latest activity by AllVoices Support Team-
AllVoices Support Team created an article,
Phone Line Information (Global Translations & International Phone lines)
Is a US-based phone line included in our plan? Yes.All AllVoices plans include a US-based toll-free phone line. If your organization prefers not to offer a phone line, we can provide a discount on ...
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AllVoices Support Team created an article,
Vera can now link cases for you
Vera, our AI Co-pilot, can now link similar cases with your approval. Vera will also proactively suggest similar cases to link to help you better track systemic issues over time and easily referenc...
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AllVoices Support Team created an article,
Customize Your Investigation Workflow
You can now customize the investigation workflow to tailor the steps to your company’s unique investigative process. Updates will apply system-wide for all new investigations going forward. What i...
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AllVoices Support Team created an article,
Answering questions for teams that have AI concerns
AllVoices AI is built with guardrails that reduce risk—not create it. From strict data handling policies to a human-in-the-loop design, our system is intentionally structured to support compliance,...
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AllVoices Support Team created an article,
New and Improved Search
Admins can find what they’re looking for much easier and quicker with the completely redesigned search bar! What’s New? Search for an Exact Match You can now surround the term or phrase with dou...
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AllVoices Support Team created an article,
Case Form Configuration
Your inbound and admin case form(s) are now entirely customizable allowing you much greater flexibility to structure the questions in a way that best suits your organization’s unique needs. Only Ow...
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AllVoices Support Team created an article,
Customize your Case Export
From the case listing page, you can now customize your CSV export by selecting the specific columns you want to include in the export. This enables you to export only the data relevant to your anal...
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AllVoices Support Team created an article,
Configurable Charts for Better Insights
You can now configure charts to display the data that is most important to you. You can choose any Dropdown question on your inbound or admin case form(s) to visualize in a custom chart. To config...
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AllVoices Support Team created an article,
Case Versioning
Now that the case form is entirely customizable, we’ve implemented Case Versioning to ensure case history is preserved and enable admins to easily compare versions over time. How does versioning wo...
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AllVoices Support Team created an article,
Configurable Routing Rules
Routing rules are now configurable, providing much greater flexibility to ensure cases are automatically routed to the correct team members upon submission. With Configurable Routing Rules you can ...