AllVoices Support Team
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Activity overview
Latest activity by AllVoices Support Team-
AllVoices Support Team created an article,
PingOne SSO Configuration User Guide
As part of the onboarding process, AllVoices will help facilitate an SSO connection between your PingOne and AllVoices admin environments. Please follow these steps below to ensure your system is c...
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AllVoices Support Team created an article,
Tasks User Guide
Within a case, you now have the ability to add tasks to keep cases moving and hold admins accountable. Note: All Admins with case access can view and create tasks except Viewers who can only view...
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AllVoices Support Team created an article,
Vera Auto-Draft User Guide
Your virtual employee relations assistant, Vera, has acquired a new skill: auto-drafting responses to reporters. Within your messages with a reporter, you will now see a toggle to turn auto-draft...
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AllVoices Support Team created an article,
Dynamic Languages User Guide
Language translations are now dynamic! View the below guide to see which portions of the platform have changed to accommodate dynamic translations and how it works. Reporting Flow In the reporting ...
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AllVoices Support Team created an article,
Automated Exit Surveys
Automated exit surveys from AllVoices allows you to automatically send an exit survey to an employee’s work and/or personal email upon termination via your HRIS integration. Necessary Requiremen...
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AllVoices Support Team created an article,
Exit Survey - SFTP / HTTPS File Set Up Instructions
If you would like to enable automatic exit surveys for your company please follow these additional steps when configuring your SFTP or HTTPS file set up. 1. Ensure SFTP/HTTPS job is scheduled da...
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AllVoices Support Team created an article,
Comments in Cases Feature Explained
Introducing comments! You'll now see comments located in the top right section of the case details page. This allows for a more collaborative admin experience and ensures comments don't get lost in...
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AllVoices Support Team created an article,
Case Actions Panel Explained
Case Actions including assigning an admin, assigning priority, assigning attorney-client privilege, and resolving a case, are now conveniently located in a collapsable panel on the left-hand side o...
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AllVoices Support Team created an article,
Case Progress Bar Feature Explained
At the top of each case you will now see a progress bar that shows how the case is moving along to encourage progress and allow admins to quickly see where a case stands. Progress Stages Include...
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AllVoices Support Team created an article,
Case Details Page: What's New
We have revamped the interface for when you click into a case to make your experience more seamless and intuitive! Along with a new layout for existing features, we've also added a few new exciting...