We are updating how you move around AllVoices. The top navigation bar is being replaced with a single, consistent left navigation that appears throughout the product. Everything you use every day is now in one place, giving you a cleaner workspace and faster access to the tools you need.
What is changing
- One navigation, everywhere. Previously, AllVoices used a mix of top navigation and left navigation depending on the page. Now, all navigation lives on the left side of the screen.
- More room for your work. Removing the top bar frees up space on every page for your cases, charts, and workflows.
- Vera is easier to reach. Vera moves from the chat bubble in the bottom corner to the top of the left navigation.
- Quick search at your fingertips. Search sits alongside Vera at the top of the navigation.
How the new navigation is organized
| Section | What you will find |
|---|---|
| Top | Vera and Search. Both open as a panel over your current page, so you stay where you are. |
| Middle | The main areas of AllVoices, such as Cases, Charts, Messages, and Employees. |
| Bottom | Notifications, Configure, and Help. |
The items you see depend on your organization's plan and your role permissions.
[Insert screenshot: new left navigation]
Where things moved
| If you used to find it... | You will now find it... |
|---|---|
| In the top navigation bar | In the middle of the left navigation |
| Vera chat bubble, bottom corner of the screen | Vera icon, top of the left navigation |
| Search | Top of the left navigation, next to Vera |
| Notifications | Bottom of the left navigation |
| Settings, for setting up your account | Configure, bottom of the left navigation |
| Settings, for help and other resources | Help, bottom of the left navigation |
Vera in the new navigation
Selecting the Vera icon opens Vera as a panel on top of your current page, so you can ask a question while viewing a case, chart, or workflow without losing your place. To learn more about Vera's latest capabilities, see Introducing Agentic Vera.
What is not changing
- Your cases, data, and history stay exactly as they are.
- User roles and permissions are not affected.
- The features you use today all remain available, just in a new location.
Frequently asked questions
Do I need to do anything?
No. The new navigation will appear automatically for all users. There is nothing to set up.
Who do I contact with questions or feedback?
Reach out to your Customer Success Manager or email support@allvoices.co. We would love to hear what you think.