Vera can now synthesize the details of employee-submitted cases and create a summary at the top of the case overview.
When clicking into an employee-submitted case, you'll now see "Vera's Summary" located at the top in the overview section as seen below.
This summary allows admins to easily hop from one employee-submitted case to another and stay organized with a brief summary before diving into details and responding to a reporter.
- This feature only applies to employee-submitted cases - there will not be a summary at the top of cases admins create in case manager.
- The summary will appear about 30 seconds after the new case comes into the system
- This feature will only show up for new cases - this will not retroactively apply to old cases.
If you have any questions about this feature, reach out to your Customer Success Manager or firstname.lastname@example.org.