At the top of each case there is a progress bar that shows you how the case is progressing.
Assigned
Once the case is assigned to an administrator the progress bar will show ‘Assigned.’
In Progress
Once an administrator takes any of the following actions the progress bar will automatically show as ‘In Progress.’
- Sends a message
- Comments or writes a note
- Uploads a file
- Creates a Performance Improvement workflow
- Creates and Investigation
- Marks Priority
- Marks A/C Privilege
- Links a case
Resolved
Once the case is marked resolved the progress bar will show ‘Resolved’ and will turn green.
Note: If not all steps are not completed you can still resolve the case and the progress bar will reflect which steps were not completed.