Case Progress Bar Feature Explained

At the top of each case you will now see a progress bar that shows how the case is moving along to encourage progress and allow admins to quickly see where a case stands.

Progress Stages Include:

Unassigned

When the case is first submitted by an employee or an administrator, the progress bar will show "Unassigned." 

Assigned

Once the case is assigned to an administrator the progress bar will show "Assigned." 

In Progress

Once an administrator takes any of the following actions the progress bar will automatically show as "In Progress."

• Sends a message
• Comments or writes a note 
• Uploads a file 
• Creates a Performance Improvement workflow 
• Creates an Investigation
• Marks priority 
• Marks attorney-client privilege 
• Links a case 

Resolved 

Once the case is marked resolved the progress bar will show ‘Resolved’ and will turn green.

Note: If not all steps are not completed you can still resolve the case and the progress bar will reflect which steps were not completed. 

If you have any questions, please reach out to support@allvoices.co.