We've been hard at work this month making sure our platform performs to our high standards. With that, we have a few new enhancements - check them out below!
Multiple Owner Support
What is it?
Previously, AllVoices company dashboards were limited to one owner account. This owner account is the “superuser” for each company account that can modify company-wide settings, manage users and enable integrations. This update lifts the one owner limitation -- multiple owners now supported!
Why the change?
We’ve received feedback that restricting to a single company owner has led to a heavier workload on a single person, as they manage their entire company account. By allowing multiple users have the owner role, the responsibility of managing their company accounts can be shared.
Who does this impact?
All live clients
Can owners add or promote other owner users?
No, AllVoices will handle that! During onboarding for new clients, our team will ask your preference on new users and our customer success team can promote any user to owner.
Pagination on Case Manager
What is it?
Our Case Manager UI now has pagination! Instead of an infinite scroll list, users can now navigate using pages at the bottom of the UI.
Why the change?
The ability to skip through pages rather than scrolling through to find a case is better UX and makes items easier to find. This change also helps with loading times.
Who does this impact?
All live clients
Sending out ESS when a report is “Resolved”
What is it?
We are now sending out the employee satisfaction survey when a report is resolved.
Why the change?
We are hoping to increase engagement with this survey by sending when the case is closed rather than 60 days after the report. This is good for both our customers and AllVoices. Customers will receive increased feedback and AllVoices will benefit from the results of the employee satisfaction surveys and use them to drive other KPIs and metrics for us to use.
Who does this impact?
All live clients.
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