A case can only be assigned to one admin so there is someone responsible for that case. A case can be reassigned to another admin, or an admin can tag other admins on a case to collaborate, but only one admin can be assigned to a case at one time.
A case can only be assigned to one admin so there is someone responsible for that case. A case can be reassigned to another admin, or an admin can tag other admins on a case to collaborate, but only one admin can be assigned to a case at one time.