AllVoices Support Team
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Activity overview
Latest activity by AllVoices Support Team-
AllVoices Support Team created an article,
Populate your case form using information directly from your HRIS
You can now configure your AllVoices case intake form to include calculated fields directly from your HRIS. Once configured, if a person is involved, the case fields of your choice will automatical...
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AllVoices Support Team created an article,
Snowflake Authentication and Data Sync
Authentication OverviewTo authenticate with Snowflake (JWT), you need: Subdomain - The subdomain for your Snowflake account, typically part of the account URL (e.g., xy12345 in xy12345.snowflakeco...
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AllVoices Support Team created an article,
Email-to-Case
AllVoices now allows you to create cases directly from email. With this functionality, AllVoices Admins can automatically turn an incoming email into a new case or add the email to an existing case...
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AllVoices Support Team created an article,
Select fields to sync and rename them
When HRIS integration is made, the following fields are pulled as baseline. There will be additional HRIS-specific fields that will be pulled as well - refer to each integration-specific document t...
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AllVoices Support Team created an article,
SAP SuccessFactors 🔧
OverviewTo authenticate with SAP SuccessFactors, you need: API Server - The base URL of your SAP SuccessFactors OData API instance. Company ID - Your company’s unique identifier in SAP SuccessFac...
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AllVoices Support Team created an article,
Team Access Rules
You can create a custom role with specified Team Access conditions that will automatically grant case access based on your company’s team hierarchy. For HRIS customers using custom roles, Owner adm...
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AllVoices Support Team created an article,
Streamline Case Creation with Vera
When you upload files to a case, Vera can now synthesize the files to automatically generate the case summary, fill out the corresponding form, and recommend related cases to link. This saves time ...
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AllVoices Support Team created an article,
Placing a case on legal hold
You can now place a case on legal hold to preserve relevant employee data and documentation in the anticipation of litigation or an investigation. Owner admins, Primary admins, Subs and custom role...
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AllVoices Support Team created an article,
Wellness Check
AllVoices' new investigation tool prompts admins to conduct a wellness check after the investigation, fostering psychological safety by addressing any remaining issues and ensuring everyone feels s...
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AllVoices Support Team created an article,
Dayforce Integration 🔧
OverviewTo authenticate with Dayforce, you will need: Company ID - Your unique Dayforce company identifier. Username - Your Dayforce account username. Password - Your Dayforce account password. ...