Where is AI (Vera) used in AllVoices?
Case Summary: Vera quickly summarizes new cases, aiding in swift comprehension for admins and investigators. Future updates will allow real-time summary refreshes as new details emerge, enhancing case workflow responsiveness.
Auto-Draft Messages: Integrated with our messaging tool, Vera auto-drafts messages to respond to submitters, using case details and, if any, last messages for context. This streamlines communication, saving admins time on manual message composition.
Suggested Tasks: Vera intelligently recommends specific tasks based on case context, providing reasons for each suggestion to enhance decision-making. Administrators can either add these suggestions to their to-do list for direct action or choose to ignore them, offering flexibility in task management.
Ability to Upload Your Handbook and Policies: Vera is adaptable to fit your organization's specific needs. While she is already trained on HR topics, you can further enhance her expertise by uploading your company policies and handbooks. This personalization allows Vera to offer advice and guidance that is uniquely tailored to your organization's requirements.
Vera Insights: Vera Insights is a data analytics tool that enhances customer dashboards with dynamic charts and personalized insights. It facilitates informed decision-making through real-time analytics.
Chat: Vera is trained on comprehensive AllVoices support documentation, enabling her to address customer inquiries proficiently. This capability ensures users receive accurate, immediate answers to their questions, enhancing the support experience.
Investigations 2.0: Vera will recommend when a case warrants an investigation based off the content of the case. Throughout the investigations workflow, Vera will make suggestions based off of standard HR and Legal policies, as well as any company policies you have uploaded to your instance under Train Vera. Vera will summarize and draft an editable Investigative Summary Report based on the content and evidence of the investigation.
What customer information does Vera use?
Case Summary: Vera synthesizes summaries from the values inputted into the case form.
Auto-Draft Messages: Initially, Vera crafts messages based on the initial case field values, then relies on the most recent message for subsequent communications. Vera does not use PII, and each message is encrypted.
Suggested Tasks: By analyzing case field values, Vera recommends tasks relevant to the case, offering the option to integrate these suggestions into Team Tasks or dismiss them.
Ability to Upload Your Handbook and Policies:Vera leverages the uploaded documents through the "Train Vera" feature to inform its operations.
Vera Insights: Utilizing data from the Charts page, Vera provides analytical insights and a data summary.
Chat Interactions: Vera responds to inquiries based on the prompt question or any information entered during the chat session.
How is Vera powered?
We have a partnership with OpenAI to power Vera.
How is Vera trained?
Vera leverages the advanced capabilities of GPT-3.5 turbo and GPT-4 models from OpenAI to power her array of features. This architecture combines the extensive knowledge base and understanding capabilities of GPT-3.5 with the refined contextual understanding and efficiency of GPT-4, making Vera highly adept at processing and summarizing complex information.
The integration of the Turbo model, known for its balance between performance and computational efficiency, enables Vera to deliver quick and accurate responses to user queries. By harnessing the strengths of both AI models, Vera achieves a superior level of functionality, supporting diverse tasks from summarization to policy analysis. Our commitment to continuous improvement ensures Vera not only meets but exceeds the evolving expectations of our users, providing a solution that is both insightful and in compliance with current privacy regulations.
Is our data used to train the model?
No, we opted out of allowing OpenAI to use any data for training purposes. We do not use any customer data to train or improve Vera.
Can we disable AI/Vera entirely?
We're mindful that AI might not suit every organization, so we have made it possible to disable Vera for any company.
Vera and OpenAI Data Privacy
Our partnership with OpenAI, which is integral to enhancing Vera's capabilities, is meticulously designed within a framework that prioritizes the utmost data privacy and security standards. We prioritize user privacy by opting out of data sharing with OpenAI for model improvement and support inquiries, ensuring users' personal and identifiable information remains protected within Vera's functionalities. Additionally, we take measures to exclude personally identifiable information (PII) to and from OpenAI's responses in our messaging feature, demonstrating our holistic approach to reducing privacy risks.
OpenAI prioritizes the protection of user data, with access occurring only in extraordinarily rare circumstances as mandated by legal compliance or essential security protocols. These limited instances involve a carefully vetted group of authorized personnel and trusted service providers who operate under the utmost confidentiality and security standards. Access is strictly controlled and monitored to investigate potential abuse and critical security incidents or to comply with legal obligations.
AllVoices Data Security & Compliance
AllVoices’ data handling and processing framework is engineered to prioritize security and ensure strict compliance with leading international privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our infrastructure employs advanced encryption protocols for safeguarding data both in transit and at rest, such as HTTPS domain protection and two-factor authentication, thereby effectively preventing unauthorized access. By rigorously adhering to global data protection standards, conducting regular audits from reputable platforms, and assessing compliance, AllVoices guarantees the utmost confidentiality and integrity of user data. This robust approach to data security is a testament to our commitment to preserving user privacy and enhancing trust in our technology.
The integrity of our data security measures is further validated by the completion of an annual comprehensive Service Organization Control (SOC) audit, documented in a detailed SOC report. This yearly audit meticulously evaluates our data management practices against the highest standards of security, confidentiality, and privacy, affirming our capability to safeguard user information well beyond industry expectations. The SOC report bolsters transparency and provides additional reassurance about our proactive efforts in data security and regulatory compliance, including adherence to GDPR and CCPA standards.