Is a US-based phone line included in our plan?
Yes.
All AllVoices plans include a US-based toll-free phone line. If your organization prefers not to offer a phone line, we can provide a discount on your subscription.
How does the phone line work?
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Your toll-free number connects callers to trained agents based in the US.
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Agents follow a consistent script and input details into the AllVoices platform, ensuring accurate and timely case creation.
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Callers can file phone claims anonymously or non-anonymously.
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Calls are NOT recorded.
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Callers can call back to get an update on their case. (Note: Phone claimants will not be notified when an update is added.)
Can the phone line support multiple languages?
Yes.
We can configure your line with spoken language options like:
“For English, press 1. Para Español, presione 2,” etc.
A human interpreter will assist with translation during the call.
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Cost: $250 per additional spoken language, per year
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Note: For 10+ spoken languages, multiple phone lines will be required
What about the web platform — how many languages does it support?
The AllVoices web platform supports 45+ languages via built-in translation. The following can be dynamically translated:
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Employee intake form
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Employee messaging
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Admin intake form
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Admin login screens
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Admin UI screens
Note: Tasks, notes, comments, and charts can be translated by request.
Need additional languages?
It's a one-time fee of $200 per language to add more.
Can we set up international phone lines?
Yes.
You can establish toll-free, country-specific lines in many regions. These calls are routed to US-based agents, just like your primary line.
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Average cost: ~$500 per country
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Note: Some countries require proof of business presence; documentation may be needed during setup.
Can we bring our own international numbers?
Yes.
If your company already has toll-free numbers in other countries, you can forward those to a line we provide.
Why do international lines cost more?
Telecom regulations, call forwarding, and infrastructure requirements vary by country. AllVoices passes these costs through without markup — we’re simply covering operational expenses.
For more questions, reach out to us at support@AllVoices.co